Exchanges and Returns
Terms of delivery, partial supply reservation
All product orders will be subject to availability. This availability will be indicated at the time of ordering. However, there may be any difficulty in supplying products or giving a stock break after the completion of the purchase process. In this case, the User will be immediately informed of the unavailability, as well as the expiration period for the delivery, and may manifest, if he so wishes, the loss of interest in the purchase of the product, and Haggua will reimburse of the respective price and any associated expenses to this product within 30 days of the manifestation of the lack of interest by the Customer.
Method and Delivery Time
All Haggua products are shipped via DHL or CTT Expresso.
In addition to the indicated product prices, there are also costs of delivery that will be indicated to you when the purchase is made.
The deadline for delivery of Haggua products is 10 days, except for reasons of force majeure.
If a part of the order is not immediately available for delivery, for reasons that are not attributable to us, we will deliver the available products and the remaining products without any new shipping costs. If you prefer to receive the products in a single delivery, please contact Haggua through the following email: email@example.com.
If the User is a consumer, he will benefit from the conditions resulting from the legislation that applies to him.
In addition, the customer who is a consumer has the right to freely terminate the contract concluded with Haggua within 14 calendar days, without the need to indicate any reason.
The term to exercise the right of free termination expires 14 days from the day following the one: (i) in which he acquires or a third party indicated by him, other than the carrier, acquires the physical possession of the products; or (ii) in the case of a contract in which he ordered several products in a single order and they are delivered separately, in which he acquires or a third party indicated by him, other than the carrier, acquires the physical possession of the last product.
In order to exercise your right of free resolution, you must contact us at the following contacts:
firstname.lastname@example.org, Travessa da Pereira 16 A, 12C, 1150-357, Lisboa, Portugal
(e.g. letter sent by mail, e-mail). You can use the termination form template, but this is not required
You also have the possibility to fill out and submit by electronic means the termination form or any other unequivocal statement of termination through our website http://www.haggua.pt. If you do so, Haggua will send you a notice of receipt of the termination request without delay on a durable medium (for example by e-mail).
In order for the period of termination to be respected, it is sufficient that its communication concerning the exercise of the right of termination be sent before the expiry of the period for termination.
In the event of termination of the contract, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a method of shipment other than the least costly modality of normal shipment offered by us) will be refunded to you, without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate the contract. We make these refunds using the same method of payment you used in the initial transaction, unless otherwise agreed by you; in any event, you will not incur any costs as a consequence of such reimbursement.
For payments made with cash, such as bank transfer or ATM, you will need to provide your bank details to be reimbursed
We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first.
You must return the goods or deliver them to Haggua, Travessa da Pereira 16 A, 12-C 1150-357 Lisboa, Portugal without undue delay and no later than 14 days from the day you inform us of the termination of the contract. It is considered that the deadline is respected if you return the goods before the expiry of the 14 day deadline.
You must bear the direct costs of returning the goods.
The right provided for herein shall apply only to products which may be returned under the same conditions as those received by the customer. Haggua will not reimburse any product that has been used beyond the simple opening of its packaging and handling for observation and proof of the same, or if it has suffered damage. For this reason, we recommend that you take care of the products while they are in your possession. You are only responsible for the depreciation of goods resulting from manipulation that goes beyond what is necessary to verify the nature, characteristics and operation of the products.
The customer must return the item to its original packaging and accompanied all of its instructions, labels, documents and packages.
Termination form template
(you must complete and return this form only if you wish to terminate the contract)
- To (Insert your name, geographical address and telephone number and email address here):
- I/We hereby inform (*) that I/we terminate (*) my/our (*) purchase contract for the following goods
- Requested on (*) / received on (*)
- Name of the user(s)
- Address of the user(s)
- Signature of the user(s) (only if this form is notified in paper form)
(*) Delete where not applicable
Haggua's customer service is available from Monday to Friday from 9:00 am to 5:00 pm and through the telephone number: 216023113 (Local Call Cost). You can also contact us by e-mail at any time: email@example.com.